Privacy Policy

1. Introduction

ESPATECH GmbH ("Company", "we", "us", or "our") respects the privacy of our customers, suppliers, business partners, and website visitors ("you" or "user"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

Information you provide directly:

• Contact Information: Name, email, phone, company name, position
• Business Information: Company details, trading history, product requirements
• Communication Data: Messages, inquiries, RFQ submissions, compliance documentation
• Form Data: Information submitted through contact, RFQ, and KYC forms

Information collected automatically:

• Browser type and IP address
• Pages visited and time spent on site
• Referral source and navigation patterns
• Device information (OS, screen resolution)
• Cookies and similar tracking technologies

3. How We Use Your Information

• Processing RFQ requests and providing quotes
• KYC and compliance verification
• Order fulfillment and delivery coordination
• Customer support and communication
• Improving website functionality
• Legal compliance and regulatory requirements
• Fraud prevention and security

4. Data Sharing

We do NOT sell your personal data.

We may share information with partners, service providers, and legal authorities when required by law.

5. Data Security

• HTTPS encryption for website transmission
• Secure form handling via Formspree
• Restricted access to customer data
• Regular security audits and updates
• Secure backup and disaster recovery

6. Your Rights

Under GDPR and German law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion (right to be forgotten)
• Restriction: Request limitation of processing
• Portability: Receive data in portable format
• Objection: Opt-out of marketing communications

To exercise these rights, contact:
Email: office@espatech.eu
Phone: +49 179 617 3899
Address: Paul-Gesche-Str. 4, D-10315 Berlin, Germany

7. Data Retention

• Business Records: 7 years (German accounting requirements)
• Contact Information: Until you request deletion
• Website Analytics: 90 days
• Email Communications: Retained for compliance purposes

8. Cookies

Our website uses cookies for essential functionality, analytics, and (if enabled) marketing. You can disable cookies in your browser settings.

9. Contact Us

ESPATECH GmbH
Paul-Gesche-Str. 4
D-10315 Berlin, Germany
office@espatech.eu
+49 179 617 3899